terms of Service

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Effective date: July 22, 2026

These Terms of Service ("Terms") constitute a binding agreement between you and iM ("iM," "we," "us," or "our") governing your access to and use of the websites located at https://imimmortal.life and https://app.imimmortal.life and the services offered through them (collectively, the "Service"). By creating an account or using the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

The Service enables you to record video messages and compose physical letters (collectively, "Content") for recipients you designate, to be delivered after your passing on dates you select. Delivery is conditioned on the Service's check-in process and confirmation of your passing by an executor you designate. THE SERVICE IS A MESSAGE-DELIVERY SERVICE ONLY. IT IS NOT A WILL, TRUST, POWER OF ATTORNEY, OR OTHER LEGAL INSTRUMENT; IT DOES NOT TRANSFER MONEY, PROPERTY, OR LEGAL RIGHTS; AND IT IS NOT A SUBSTITUTE FOR ESTATE PLANNING OR LEGAL ADVICE.

You must be at least 18 years of age and a resident of the United States to create an account. By creating an account, you represent and warrant that you satisfy these requirements. We reserve the right to require proof of age.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You are solely responsible for the accuracy and currency of the information you provide, including the contact information of your designated recipients and executors. We shall have no liability for failed, delayed, or misdirected delivery attributable to inaccurate or outdated information you supplied.

The Service is sold as one-time purchases of video and letter packages at the prices displayed at checkout. Payment is processed by a third-party payment processor. Prices are subject to change, provided that completed purchases will be honored. Promotional codes may be offered in our sole discretion; they may be limited in number, duration, or eligibility, are not redeemable for cash, and may be modified or revoked at any time prior to redemption.

ALL SALES ARE FINAL. Except where required by applicable law, no purchase is refundable, in whole or in part, including in the event of account closure, non-use of purchased capacity, or termination pursuant to these Terms.

As between you and iM, you retain all ownership rights in your Content. You grant iM a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transcribe, caption, format, print, transmit, and deliver your Content solely as necessary to operate the Service, including after your passing, which license survives your death to the extent necessary to perform delivery. You represent and warrant that your Content and your provision of recipient information do not violate any law or the rights of any third party. You agree not to use the Service to create or transmit Content that is unlawful, defamatory, threatening, or harassing. We reserve the right, but assume no obligation, to refuse delivery of Content that we reasonably believe to be unlawful.

You acknowledge and agree that:

(a) Delivery of Content is conditioned on the process you configure: periodic check-ins during your lifetime; reminder notices upon a missed check-in; outreach to your designated executor(s) if reminders go unanswered; and delivery only after an executor confirms your passing and the date thereof.

(b) The passing date reported by your executor is the anchor for every delivery date. We are entitled to rely on the executor's report and bear no responsibility for inaccurate, false, or delayed reports.

(c) A grace period follows executor confirmation, during which any authenticated response from you cancels all pending delivery.

(d) Video Content is delivered electronically on the scheduled date. Physical letters are dispatched to printing in advance of the scheduled date; the timing of postal delivery is outside our control.

(e) If a scheduled date has passed at the time your passing is confirmed, delivery rolls forward to the next occurrence of that date.

(f) Delivery depends on third-party networks and services (including email providers and postal carriers) and on the recipient information you provided, each of which is outside our control.

If you accept an executor designation, you agree to provide only truthful information to the Service, including with respect to the fact and date of an account holder's passing. Submission of a passing report known to be false is a material breach of these Terms and may violate applicable law. Executors acquire no rights in, or access to, an account holder's Content by virtue of their role.

By providing your mobile telephone number and opting in, you expressly consent to receive non-marketing and marketing text messages from iM and those texting on its behalf, including messages sent with an autodialer. Consent to marketing texts is not a condition of purchase. Non-marketing messages (including check-ins, reminders, and delivery-related notices) will vary in frequency based on your account activity; marketing messages will not exceed five (5) per month. Message and data rates may apply per your carrier's rate plan; iM imposes no separate fee. Supported carriers may change from time to time. To opt out, text STOP to the number from which messages are sent; you will receive a confirmation of your opt-out. You represent that you are the account holder of the number you provide and agree to notify us promptly of any change to that number, and you agree to indemnify iM for claims, expenses, and damages (including under the Telephone Consumer Protection Act) arising from your failure to do so. Delivery of messages to mobile networks is not guaranteed, and iM is not liable for delays or failures outside its control. iM may suspend or terminate text messaging, in whole or in part, at any time with or without notice.

You agree not to: (a) access or attempt to access another user's account or Content; (b) interfere with or disrupt the integrity or performance of the Service; (c) use the Service for any fraudulent, abusive, or unlawful purpose; (d) reverse engineer, decompile, or scrape the Service; or (e) circumvent any access control or delivery gating mechanism.

We may modify, supplement, or discontinue features of the Service from time to time. We will use commercially reasonable efforts to perform delivery obligations associated with completed purchases.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, iM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, iM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DELIVERY WILL OCCUR AT ANY PARTICULAR TIME.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL iM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE, INCLUDING THE DELIVERY, NON-DELIVERY, TIMING, OR CONTENT OF ANY MESSAGE, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, AND WHETHER OR NOT iM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) iM'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO iM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless iM and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Content; (b) your breach of these Terms; (c) inaccurate information you provide, including recipient contact information; or (d) an executor report you submit.

You may close your account at any time during your lifetime; upon your request, undelivered Content will be deleted. We may suspend or terminate your account for material breach of these Terms. Sections that by their nature should survive termination (including Sections 5, 6 (license, to the extent of pending deliveries), 12, 13, 14, and 16) shall survive.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Service shall be the state and federal courts located in California, and the parties consent to personal jurisdiction therein.

We may revise these Terms from time to time in our sole discretion. Revisions take effect upon posting to the Service. Material changes will be communicated by email or in-app notice. Your continued use of the Service after revisions take effect constitutes acceptance.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and iM regarding the Service. If any provision is held unenforceable, the remainder shall continue in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

iM Email: hello@imimmortal.life